We enable you to unlock the power of your customer service organization. We enable you to dramatically improve both performance and customer satisfaction.
Our solutions address customer service challenges and optimize call center operations using intelligent monitoring technologies. All products and services are derived from an overarching business model emphasizing cost-effective, turnkey solutions that are business driven.
We offer contact intelligence, process optimization, and billing solutions built using an advanced real-time data collection technique on a blended technology platform. This solution is already deployed at a major utility company in New England and is the recipient of the 2011 CS Week award for innovation.
CallLogic
CallLogic is a business-intelligence and reporting solution designed to unlock the true potential of any customer service organization. CallLogic provides unprecedented insight into customer contact behavior patterns - who is contacting key service points, how often, and why.
BillLogic
Acting as the right hand of the customer service representative, BillLogic reduces hold times and increases first-call resolution by putting relevant customer billing information at the agent's fingertips. It serves as an interactive data lens that uncovers comparative billing issues for first look, first-strike resolution of inquiries.
ComplianceLogic
ComplianceLogic represents a technology and process solution to monitor and improve business process, policy and procedure compliance. The solution, among other things, codifies a defined set of best path navigation and work efficiency best practices to provide for ongoing compliance monitoring and reporting. ComplianceLogic provides the means for customer service operations to understand how efficiently and effectively it executes its own business processes, while providing insight into operational shortcomings and opportunities. |
Contact Intelligence Solutions
